FAQ
Questions, answered
Can’t find what you need? Call or text — a real person answers 24/7.
How much luggage and how many skis fit?
The Yukon Denali takes 6 guests with 6 suitcases, the Suburban 7 guests with 7 suitcases, and the Transit van 11 guests with luggage for everyone. Tell us about skis and boards when you book — we bring the right vehicle and carrier.
Do you provide child seats?
Yes — complimentary. Infant, convertible and booster seats are available on request. Add them when you book (with ages) and we install them before pickup.
What if my flight is delayed?
We track every flight. Your chauffeur adjusts to the actual arrival time at no cost, and the complimentary wait time starts when you land.
Do you drive in winter weather?
Yes — our drivers live here and drive these roads every day. Our SUVs are four-wheel drive. If Independence Pass is closed or I-70 is shut, we re-route via Glenwood Canyon or Highway 82 and keep you updated by text.
What is your cancellation policy? sample policy
Free cancellation up to 48 hours before pickup. Inside 48 hours, 50% of the fare is charged; inside 24 hours or for a no-show, the full fare. Events and holiday dates may require 72 hours’ notice.
Is gratuity included? sample policy
Our quotes are all-inclusive — the chauffeur gratuity and fees are already in the price you see when we confirm. No meters, no surge.
Do I pay when I book?
No. You send a request, we confirm availability and the final price by text or email, and payment is arranged then.
Which airports do you serve?
Aspen (ASE), Eagle/Vail (EGE), Denver (DEN), Rifle (RIL) and Grand Junction (GJT), plus private terminals (FBOs) at each.
Are there holiday surcharges?
Peak dates — Christmas through New Year, X Games and Food & Wine weekend — carry a seasonal surcharge. Your estimate shows it automatically when you pick a date.
Still have a question? Call (970) 366-2148 or send a text.
Reservations
Your car is one tap away
Book online in under a minute, or call, text or email — dispatch answers 24/7.